Q: Can you guarantee that a stain will be removed?

A: We are unable to guarantee that a stain will be removed. For example:
If we go to a quote where a lady has dropped hot tea on a 100% wool carpet<, we will tell her that although her carpet in general will respond very well to cleaning, we can't say the tea stain will be removed. This is because in this scenario, it is unlikely. Wool as a general rule holds on to water based stains, especially if it was hot when it went down. However if it is going to come out - we'll get it out! Sometimes even when a stain is stuck in carpet we can use some optical brightener additives that may over time diminish the visual extent of the stain.

In conclusion to this question, there are many variables that determine whether or not a stain can be removed. A basic few are: Spillage type, temperature of spillage, carpet type, time elapsed.

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